Frost & Sullivan Commends Carestream Health’s Customer Focus

Palo Alto, Calif. — October 31, 2007 — Frost & Sullivan selected Carestream Health, Inc., as the recipient of the 2007 North American Frost & Sullivan Award for Best Customer Value in the medical informatics market.

Carestream Health has gained market momentum, improved its decision-making process, and demonstrated greater flexibility and faster reaction to changing market demands since becoming a standalone company.

“These accomplishments reinforce Carestream Health’s customer-driven approach and its dedication to reducing healthcare costs,” says Frost & Sullivan Industry Analyst Nadim Daher. “Carestream Health’s ability to bring together the entire organization to deliver value through technology, workflow improvements and professional services is a major driver behind the company’s renewed success in the medical imaging and healthcare IT space.”

The company’s radiology information system (RIS), picture archiving and communications system (PACS), and image and information management solutions help clients optimize their operational efficiencies—regardless of their workflow and business model—and are essential in enabling medical imaging professionals to concentrate on patient care and productivity.

Carestream Health draws upon its decades of experience in radiology, as the former Kodak Health Imaging Group, to offer clinical and IT departments—as well as the greater healthcare enterprise—valuable solutions to everyday healthcare IT problems.

The company has stakes in every end-user segment across a spectrum of imaging services providers. It demonstrated its expertise by completing some of the world’s largest and most challenging deployments of medical imaging and healthcare IT, validating its technology and flexibility in diverse environments.

“Carestream Health’s fully-featured, easy-to-use digital systems help streamline the imaging workflow, save radiologists’ time and shorten time-to-diagnosis. This can yield faster report turnaround times and productivity boosts,” remarks Daher. “The company’s portfolio of medical imaging and IT solutions spans diagnostic tools such as native 3D imaging, advanced clinical applications, CAD software, superior reporting, and results distribution capabilities with embedded digital dictation and full-featured Web-based access.”

The company has demonstrated its ability to optimize system integration, interoperability and customization at its customer sites. It also focuses on the back-end IT infrastructure of medical imaging systems, enabling effective use of IT as a productivity multiplier and as a way to contain costs as well as implement a longer-term and forward-looking IT strategy.

“By closing the gaps in medical imaging IT workflow Carestream Health’s systems and services deliver real value throughout the enterprise,” notes Daher. “Carestream Health also evidences its commitment to ensuring customer satisfaction through close customer interaction, a high level of customer service, and an array of professional services in enterprise, hosted and regional configurations.”

Each year Frost & Sullivan presents this Award to the company that has provided customers with the solution and/or service that provide the highest ratio of value to cost. The recipient has offered a product that provides quality, while being extremely competitively priced.

Frost & Sullivan Best Practices Awards recognize companies in a variety of regional and global markets for demonstrating outstanding achievement and superior performance in areas such as leadership, technological innovation, customer service, and strategic product development. Industry analysts compare market participants and measure performance through in-depth interviews, analysis, and extensive secondary research in order to identify best practices in the industry.

About Carestream Health, Inc.

With 2006 revenues of more than $2.5 billion, Carestream Health, Inc. is a leading provider of dental and medical imaging systems and healthcare IT solutions; molecular imaging systems for the life science research and drug discovery/development market segments; and x-ray film and digital x-ray products for the non-destructive testing market. The company emerged in 2007 when Onex Corporation (TSX: OCX) of Toronto, Canada, purchased Eastman Kodak Company’s Health Group. For more information about Carestream Health, please visit


About Frost & Sullivan

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Stacie Jones