When you succeed, we succeed. As our valued customer, you are the beginning and the end of everything we do. We understand your needs and exceed your expectations. Our employees make a personal commitment to deliver the best customer experience in the industry through consistency in our daily work and interactions with you.
“We strive to provide life changing experiences through world class service and innovative solutions.”
Our goal is to ensure customer success by providing the absolute best customer experience.
What is a Customer Champion?
A customer champion is any Carestream employee who goes above and beyond to deliver you the absolute best experience. We receive over 2000 nominations per year, and greatly appreciate our customers taking the time to recognize these outstanding employees.
Our employees make a personal pledge to be a champion for your success:
If you have a concern or problem, you can expect us to utilize the LEARN process:
We look forward to our continued relationship and to your success.
We are not yet where we want to be… we have opportunities to improve and we are committed to that effort. Because your feedback is important to help us gauge how we are doing, you may receive a follow up survey in your email, for any of your experiences with Carestream.