Service and SUpport


Focused on Your Success

We know that reaching your success depends on selecting the right product, people and services. Our worldwide technical and professional services team works alongside your people to ensure your equipment is running at its peak performance. We provide complete peace of mind over the life of your equipment, so you can focus on what’s most important—your patients.

We are committed to ensuring your success and exceeding your expectations by providing the absolute best customer experience. We’ve formalized this with our Customer Commitment.

Focused on your success
Product Information

Product Security and Support Materials

Carestream delivers product security that helps you achieve compliance with HIPAA, GDPR, PIPEDA or additional regulations in your country. Together we can increase patient safety and meet clinical and business needs for confidentiality, integrity, availability and accountability in radiology workflow.

Customer Training

We offer high-quality training offerings in a variety of settings and formats, including on-site applications training and classroom courses at Carestream Technology and Innovation Centers in North America and Europe.

Customer Training
Carestream Smart Services

Smart Services

A Smart Start to Ongoing Success.

With a Carestream Service Plan, you can protect your equipment investment, maximize system uptime and optimize performance. You’ll gain the confidence that comes with coverage you can count on for the future, without disruptions or gaps, and at a remarkably affordable price. Our plans ensure preventive and proactive care of your Carestream system – with fast access to expert, personal support through our Customer Success Network. Plus, plans can be customized to your needs and your budget.

Download our Smart Service Brochure to view our full spectrum of services.


Smart Link

Your Connection to Remote Services

CARESTREAM Smart Link remote technology creates a powerful conduit between your Carestream solutions and our Customer Success Network. A log-in through a highly secure remote connection enables expert technical support for your CR, DR, and digital printing solutions -- anytime, anywhere. Carestream engineering professionals can quickly troubleshoot your medical imaging equipment around the clock.


Smart Link