Smart Link

Your Connection to Remote Services

CARESTREAM Smart Link remote technology creates a powerful conduit between your Carestream solutions and our Customer Success Network. A log-in through a highly secure remote connection enables expert technical support for your CR, DR, and digital printing solutions -- anytime, anywhere. Carestream engineering professionals can quickly troubleshoot your medical imaging equipment around the clock.

Smart Link

Maximize your system availability and uptime with proactive monitoring and faster resolution.

Every minute of imaging system downtime takes away from your facility’s productivity and quality of patient care. Be confident that performance issues will be rapidly recognized and resolved.

Support You Can Depend On

With Smart Link’s remote connectivity, your service request will be immediately addressed by an experienced Carestream Customer Support Specialist. This individual will either resolve your issue remotely or engage the most qualified technician from your Customer Success Network – to get you back up and running quickly.

Keep Your System Up to Date

With Smart Link, staying current couldn’t be easier. Many upgrades are delivered over our secure Internet connection, so you get them quickly and conveniently, with no need for an onsite Field Engineer.

Relative Resolution Time

Control Your Information Technology Support Costs

CARESTREAM Remote Management Services (RMS) utilizes the Internet and creates a direct connection, from your Carestream product solution to the Smart Link central servers. Connecting is simple, no additional hardware is required. With Smart Link, our Carestream Customer Support Specialist will have advanced diagnostic information and can determine if the issue needs to involve your IT department or not. The results? Your operation will be back up and running faster, while unnecessary IT costs are eliminated.


Safeguard your Patient Privacy and Network Security

To maintain secure data communications between our Smart Link Central Servers and your Carestream product solutions, we employ globally accepted Internet security protocols.

Controlled and limited Access to Information

Only trained and properly credentialed Carestream Customer Support Specialists are permitted access to your systems.

Healthcare operations are transforming with the rapid adoption of electronic medical records and global access to patient records. Ensuring patient privacy and trust is critical. Coupled with rapidly increasing demand for improved patient services, the industry is under pressure to contain costs, improve medical practices and comply with privacy & security regulations.

Proper planning and seamless execution will result in improved workflow, lower operational costs, and increased patient safety. Whether it is HIPAA, the GDPR or additional regulations in your country, we will partner with you to achieve your compliance and business goals.