Vue Cloud Service Request

Cloud Service Expectaions Cloud Service
Expectations
Brochure If the case you are about to log is urgent or the actual hour is outside of the standard
working hours, please log the case with the Call Center 1-800-328-2910 to get
immediate service.

Thank you for your cooperation.

Service Request

* These fields are required

Product Description: Vue Cloud PACS Vue Motion Vue Beyond Vue Archive MyVue

Facility Details

Facility Name:

Address:

City:

State/Province:

Zip/Postal Code:

Country:

If Country is 'other' please specify

___________________________________________________________________________

Please enter the details of the person to be contacted for the service

First Name:

Last Name:

Business Phone:

Alternate Phone:

Email Address:

___________________________________________________________________________

Can you describe the issue?

Description:

Please select the severity to be assigned to the case, following the description reported below: Severity 1 (Critical): All functionality or substantial proportions of functions are unavailable. Has a significant impact on a large number of active users and/or patients OR this event is reportable to Medical Regulator, issue has a direct impact on patient management. Severity 2 (High): A module or function is unavailable. Has a significant impact on a small number of active users and/or patient(s). Severity 3 (Medium): One or more modules or functions have minor or periodic issues. Has a moderate impact to users and/or patient(s). Severity 4 (Low): Minor issues that can be agreed to be resolved at next software release. Incidence not affecting system availability or planned maintenance activity for which you would like to inform Carestream regarding system availability.

___________________________________________________________________________

Is there anything else that you can tell us to help us troubleshoot the incident? Error Messages, what you have already tried.

___________________________________________________________________________

For our records Who is your Vue Cloud service alert primary contact for your site?

First Name:

Last Name:

Email Address: