CUSTOMER COMMITMENT

Our focus is your success

When you succeed, we succeed. As our valued customer, you are the beginning and the end of everything we do. We understand your needs and exceed your expectations. Our employees make a personal commitment to deliver the best customer experience in the industry through consistency in our daily work and interactions with you. 


  • What is eXceed?
  • Employee Commitment
  • Meet Our Customer Champions
  • How Are We Doing?
  • FAQs

What is eXceed?

What is eXceed?

It is our corporate initiative to provide the best customer experience in the industry.  This initiative includes:

  • Commitment to behaviors that create a customer centric culture
  • Interviews to collect data on our customers’ experiences
  • Analysis to identify and implement customer experience improvements across our organization
  • Metrics to track our progress
  • Recognition for employees that demonstrate customer focus, and eXceed customer expectations

Our Vision. Our Values.  

CUSTOMERS are the beginning and the end of everything we do. We understand their needs, exceed their expectations in ways that are meaningful to them, and enable their success.

Let us know when a Carestream team member exceeds your expectations and nominate a champion.

Employee Commitment

Meet Our Customer Champions

How Are We Doing?

FAQs

60 Testimonial
CARESTREAM PACS Experience

"We talked Carestream into changing their support model. They are assigning one person to each site, so now we talk to a specific person each time. This person is familiar with our site and with how we are set up and what we do." - Manager 


Collected about CARESTREAM PACS by KLAS in August 2011 © 2011 KLAS Enterprises, LLC. All rights reserved. www.KLASresearch.com

White Mouse
Nominate a Champion

Let us know when a Carestream team member exceeds your expectations.

60 Testimonial
CARESTREAM Service & Support Experience

“Their service is the best. They do an excellent job of making sure I am kept in the loop as to what they are doing to resolve my problems.” – Manager


Collected about CARESTREAM DRX-Evolution by KLAS in Sept 2011 © 2011 KLAS Enterprises, LLC. All rights reserved. www.KLASresearch.com