falseCustomer Success Network

Carestream Customer Success Network

You are at the center of who we are

With Carestream Services, you are at the center of an extensive and experienced support network that is passionately focused on your ongoing success. Through your Single Point of Entry to Carestream’s Customer Success Network, you have easy access to a global team of experts. It’s a community of service and support - configurable to your need – that you, your patients and your staff can depend on.
Customer Success Network BrochureSingle Point of Entrytrue

One call to one number. Simple.

With one call, reach a multi-talented Customer Care Representative who will work with you in your native language.

Your representative will take immediate ownership and action – and quite often be able to personally resolve your request.

Your Single Point of Entry will also give you access to a global team of experts who bring years of innovation, creativity and proven ability -- while ensuring you retain a single point of contact for smooth resolution.

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Success Core Teamfalse

The right person at the right time.

Ensuring your success requires easy access to the right person, with the right knowledge at the right time. That’s exactly what you get with your Customer Success Core Team. The best person to meet your needs will be involved, regardless of where you or they are in the world: 

 

Team Member

Focus/Expertise

Support Specialist

Guides you through trouble shooting, diagnosing and delivering fixes, right over the phone and will dispatch appropriate service engineer for onsite resolution

Service Engineer

Provides onsite technical help with installation, preventative maintenance, upgrades and repairs; will resolve service requests to your complete satisfaction

Regional Product Specialist

Highest technical field resource in your geographic area, called in to resolve the most complex service requests

Territory Service Manager

Responsible for the performance of all field personnel who deliver exceptional service to you

Service Solutions Specialist

Creates end-to-end service solutions to ensure your system’s performance and your success

Applications Consultant

Works hands-on with your personnel to help staff use Carestream products to their fullest, resulting in enhanced workflow and the highest quality images

 

Meet Our Customer Championsfalse

When customers let us know that one of our employees has eXceeded their expectations, we recognize these employees as customer champions.

Meet Our Customer Champions  

Annette, Applications Consultant, Canada: “I found Annette to be a very informative instructor and very patient responding to every question we asked her. I personally feel very comfortable with the way she educated us. I sincerely appreciated her training.”

Phil, Field Engineer, United Kingdom: “Phil is a very hard working member of your team, has a professional attitude and is highly skilled at his job. He has a pleasant demeanor, is helpful and gets on with all of the staff.”

Koji and Marika, Customer Care, Japan: “I’m completely satisfied with their work. They fixed our machine very quickly and carefully. They explained clearly the root cause and gave some useful advice regarding the system.”

Marden, HCIS Services, Brazil: Assistance with technical excellence, extensive knowledge of what makes using the best techniques in preventive and corrective maintenance, and especially in aid to new projects or expansion and upgrades. Easy going person, which greatly facilitates the customer relationship in time to solve problems or find new ways to improve the solutions