ContinueWe use cookies to give you the best experience on our website. You can browse the site with Carestream disabled cookies; However, your visit will be significantly improved if cookies will be active. If you continue without changing your settings, you agree to receive all cookies. However, you can change the setting of cookies at any time.

If you want to learn more (this is the link to our privacy policy, which has detailed information on how we use cookies and how to change their settings).

WELCOME TO YOUR CUSTOMER SUCCESS NETWORK

A community of service and support

Carestream is focused on your operational and business success throughout your entire project’s service lifecycle. Your healthcare IT investment is optimized by service collaboration and support at every step of the way. Our service offerings include:

  • Full project management through professional services
  • Service and support delivery using ITIL best practices
  • Proactive remote monitoring services
  • End user group for customers to connect and collaborate


Contact and Location Information

Professional Services

Professional Services offers full project management and organizational commitment for effective execution throughout a project’s service life cycle. A consistent methodology allows for efficiency for an overall successful outcome for your Healthcare IT project.

Stage 1: Project Initiation- Project Kick off, Project Governance
Stage 2: Preparation- Current & Future state Workflow, Project Plan
Stage 3: Installation and Configuration- Hardware, Software
Stage 4: System Readiness- End to End Testing, Training
Stage 5: Go-Live- Clinical Use
Stage 6: Project Closure- Project Acceptance, transition to customer care

Healthcare IT Implementation sell sheet (PDF) 

  Connectivity, Interoperability & Conformance

VIBE User Group

120 - Remote Services
Remote Monitoring Service

CARESTREAM Smart Link remote technology creates a powerful conduit between your Carestream solutions and our Customer Success Network.


Carestream embraces the ITIL structure to ensure the delivery and support of IT Services.

Learn more about ITIL