Online Commercial Privacy Notice

(Revised October 2012)


This statement applies to information collected about commercial customers on the Carestream Health website. For exceptions, click here.

Personal Information

  • We collect information you choose to submit during your registration.
  • We use common internet technologies, such as cookies and beacons, on our websites and emails.

For more information about our information collection practices please click here.


  • We use the information you submit to provide you with services you request.
  • We use information about you to provide offers and information regarding Carestream products and services. Click here for more information. We do not share, trade, or sell information about you with other marketers without providing you with notice or obtaining your consent. We may share your information with affiliates as well as vendors we've hired to assist in providing products and services. Click here for more information.

Important Information

Carestream participates in the Safe Harbor program and adheres to the Safe Harbor Principles developed by the U.S. Department of Commerce and the EU or Switzerland. For more information about the Safe Harbor program, please visit the U.S. Department of Commerce's Safe Harbor website:

How to Contact Us:

Carestream Health Incorporated
Attn: Director, Privacy/Legal Dept.
150 Verona Street
Rochester, NY 14608

Our Commitment To Privacy

At Carestream, we are committed to protecting your privacy online. Our pledge is to safeguard any personal information that you provide us, and to make every reasonable effort to use this information only as you choose. We are taking a leadership role in assisting our customers and other businesses in understanding the importance of using your personal information appropriately.

Scope of This Notice

The goal of this Privacy Notice is to advise you of the online privacy practices relating to commercial customers on the Carestream domain. Commercial customers from outside the U.S. may be presented with a policy applicable to their country of residence. For information about privacy policies regarding other types of data collection (such as offline collection) please use the contact information provided below.

Collecting Your Personal Information

This Online Privacy Notice covers the collection and use of personal information on the site. Personal Information is data that reasonably can be used to identify or describe an individual. Carestream collects personal information online when:

  • you register to become a member of Carestream or another Carestream service (such as the Carestream Partner Site)
  • you make online purchases
  • you submit questions or comments to us
  • you request information or materials
  • you request warranty or post-warranty service and support for a Carestream Health product
  • you register products online
  • you participate in online surveys
  • you register to become a subscriber to a Carestream Service
  • you participate in online promotions, premiums, sweepstakes, contests, or other registrations
  • you request we send information to your colleagues or customers

The type of information collected may include name, address, phone number, Social Security or other tax identification number, business contact information, billing and delivery information, e-mail address, credit card information and other demographic information.

Using Your Information

Carestream uses the personal information you provide to:

  • register you in programs
  • create and maintain accounts
  • process, fulfill, and follow up on orders
  • answer your e-mail
  • send information you request
  • communicate with regard to your account or system status, send surveys, and register products
  • send information to colleagues on your behalf

We also use this personal information to provide you with information related to your account, the products or services you purchased from us, to better understand your needs and interests, to improve our service and to personalize communications.

Sharing Your Personal Information

Carestream will not sell, rent, or trade the personal information you provide online without providing you notice or obtaining your consent. However, Carestream reserves the right to transfer your personal information in connection with the sale or transfer of all or a portion of our business or assets. We do share your personal information with certain Carestream business affiliates. For a description of Carestream's business affiliates, click here. Carestream may also disclose personal information to third parties without your consent for any of the following reasons: to comply with law, regulation or court order, to cooperate with Government investigations, to help prevent fraud or to enforce or protect the rights of Carestream Health or its subsidiaries.

Your Choices about Receiving Email

Carestream may send you e-mail about your orders or your account and in response to your questions. Carestream and its subsidiaries may also send you e-mail with information and/or special offers about products and services that may be of interest to you.
Under most circumstances, we will give you an opportunity to let us know your preference regarding the receiving of promotional e-mail. This option applies to promotional e-mail only, as we may find it necessary to send you e-mail relating to your account, order, product or pricing changes.

Information Collected through Use of Cookies and Other Technologies

Carestream automatically receives and records data on our servers from visitor browsers including computer IP (Internet Protocol) addresses and other information through the use of cookies. This information is collected about thousands of site visits and analyzed as a whole. This analysis looks for trends among many visitors to or other Carestream sites, and determines which parts of the site are accessed most frequently and what information visitors find most valuable.

We may also collect and record information about what you viewed on our Web site. We may use this type of information and combine it with your personal information to help customize our future interactions with you. In doing so, we hope to provide better service to you by tailoring our communications to match your interests- to give you more of what you want and less of what you don't want.
For more information about Carestream Health cookies click here.

Protecting Your Information

Carestream implements a variety of administrative, managerial, and technical security measures to help protect your personal information. Carestream has Internal Control Standards that relate specifically to the handling of personal information. These include certain controls to help safeguard the information we collect online.
Carestream employees are trained to understand and comply with these controls and we communicate our privacy policy, practices and guidelines to our employees.
However, while we strive to protect your personal information, you must also take steps to protect your information. We urge you to take every precaution to protect your personal information while you are on the Internet.


Some of our sites may enable you to participate in public services such as discussion boards, chats, and live events. Please use discretion when posting personal information about yourself when using these services. Be aware that when you disclose personal information at these sites, such as your name, member name, e-mail address, etc., the information may be collected and used by others to send unsolicited e-mail. The services are open to the public, and what you post there can be seen by anyone and is not protected. Carestream cannot control the comments that you may receive while you participate in these services. You may find other people's comments to be offensive, harmful or inaccurate.

Outside Links

Some Carestream Web sites contain links to and from other Web sites and Carestream is not responsible for the privacy practices of those Web sites. Carestream encourages you to ascertain the privacy practices of those Web sites.

Keeping Your Information Accurate

If you are a registered user, you can review and update your profile using your user name and password. You can also contact your Customer Service representative.

How to Reach Us

If you have questions or concerns about your privacy when using a Carestream Web site, please contact us by mail at: Carestream Health Inc.,
Attn: Director, Privacy/Legal Dept.
150 Verona Street
Rochester, NY 14608
or Email: Carestream will work with you to resolve any concerns you have about this policy.

Changes to this Privacy Notice

Carestream reserves the right to modify this privacy notice from time to time, by posting a prominent announcement on this page or, in the event of a material change, by notifying by e-mail all customers whose personal information we have retained.

Who are Carestream's "business affiliates"?

  • Companies who assist Carestream Health to complete or follow-up on your order

Carestream may share your personal information, as necessary, with companies who contract with Carestream to fulfill and/or ship an order, an award, or rebate; conduct surveys; assist in the processing of our accounts and managing our systems; collect payments; facilitate e-mail subscriptions; or to provide a product or service you have requested. We require these companies to use the shared information only for these limited purposes.

  • Other Commercial Partners

Personal information received from our commercial customers may be provided to other commercial partners (such as dealers and distributors) to provide you products, services, or other information about products and services that may be of interest to your business.

What are "cookies" and how does Carestream Health use them?

Cookies are small pieces of information stored by your browser on your computer's hard drive, at a web site's request. Carestream cookies do not contain any personal information and are used for these reasons: (1) cookies allow us to keep track of the pictures you upload and download; (2) cookies allow us to remember you when you login to the places on our site which require Membership; (3) to remember your country and language preferences; (4) to help us understand the size of our audience and traffic patterns; to manage and present site information; (5) to deliver information specific to your interests; and (6) to manage site information and pictures displayed on your computer.

Do I have to have a cookie set to use this site?

Carestream can be accessed with cookies disabled, however, your visit will be significantly enhanced if cookies are enabled. Some parts of the site will require cookies to be enabled, for example, to become a member of Carestream or another Carestream Service. The Carestream Partner Site requires cookies enabled for proper functioning.

You can set your browser to notify you when you receive a cookie, giving you the chance to decide whether to accept it. Please click on the "Help" menu of your browser for information on setting cookie preferences.

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